Read this all very carefully. We will not refund your order if you were confused about the shipping day and we have already shipped. You are paying for our service: our time in collecting, curating and packing the specimens. The specimens themselves effectively have no value.
Two shipping options are offered, as below. Frozen bugs ship best by faster overnight service. In any case, if you don't plan to use them immediately put them in the freezer upon arrival. We do ship with a free ice pack in warmer months.
We ship FedEx within the US (sorry, no international shipping or shipping to Puerto Rico). Your package will ship from Arizona. A tracking number will be emailed when we print your label and your package enters the shipping stream. Please note the email address you order/pay with as that is the one the tracking number will go to. We do NOT guarantee timely delivery by FedEx.
Shipping Days: We ship orders no later than the business day after receipt of the order, as follows. We ship Monday through Wednesday (no shipments on Thursdays through Sundays). So, a Monday order will ship Tuesday. A Tuesday order will ship Wednesday, etc. Effectively, orders placed on Wednesday through Sunday will not ship until the following Monday. No exceptions. Fedex only picks up in our rural area these three days.
Information on this website may contain technical inaccuracies, typographical errors, or incorrect species identifications. We use Bugguide.Net to match our material to known specimens, and highly recommend you do too. Photos DO NOT represent the exact specimen you are ordering. Sometimes our photos are of living specimens while all specimens sold through this website are dead in a raw, unpinned/unspread state. Photos are intended only as a general reference to what you will receive. Most specimens are stored in our bug freezers or in alcohol (~70% ethanol), and ship as such with soft tissues intact and usually in a hydrated condition as if they had only recently died. Upon arrival, it is recommended that the specimens be immediately placed into a freezer to halt the process of further decay, or otherwise be pinned and dried in their final positions. We preserve most of our specimens so that they will arrive in a pliable condition, easing pinning and mounting tasks and usually preventing your having to construct a relaxing chamber or relaxing fluids. We do not guarantee that specimens will arrive in a pliable condition, but this is likely to be the case for most. Choosing overnight shipping increases the chance they'll be more pliable upon arrival. or more information about re-hydrating or pinning specimens, please see "How to Start a Proper Insect Collection" at Bugguide.Net.